Authorized Paid Representatives Portal

This portal allows authorized paid representatives (APRs) to complete, pay for, and submit online applications on behalf of their clients.

Read these guides to find out

Temporary residence applications in Canada

If you can access the APR Portal, you must apply online on behalf of your clients. If you can’t access the APR Portal, you can submit a paper application in some cases.

Applications under the Canada–Ukraine authorization for emergency travel

Visitor visa

On form IMM 5257 (PDF, 575 KB), in the “Purpose of my visit” field, choose “Other” and enter “Ukraine 2022.”

Visitor visa and open work permit

If applying for a visitor visa and an open work permit at the same time, only 1 application is needed to apply for both.

  1. Apply for a visitor visa using form IMM 5257 (PDF, 575 KB).
  2. In the “Purpose of my visit” field, choose “Other” and enter “Ukraine 2022 OWP.”

Using the above code will create an application for both the visitor visa and the open work permit.

Open work permit (inside Canada)/Open work permit extension (inside Canada)

On form IMM 5710 (PDF, 598 KB)

  1. enter “Ukraine 2022 OWP” under “Job title”
  2. enter “Ukraine 2022 public policy—open work permit” under “Brief description of duties”

Study permit (inside Canada)/Study permit extension (inside Canada)

On form IMM 5709 (PDF, 602 KB), in the “My expenses in Canada will be paid by” field, choose “other” and enter “Ukraine 2022.”

Extension of temporary resident status (inside Canada)

On form IMM 5708 (PDF, 592 KB), in the “Purpose of my visit” field, choose “Other” and enter “Ukraine 2022.”

Temporary resident permit (inside Canada)

You can’t apply for a temporary resident permit online. You must submit your client’s application by mail.

  1. Write “URGENT: Ukraine” on the envelope and on the first page of the application.
  2. On form IMM 5708 (PDF, 592 KB), in the “Purpose of my visit” field, choose “Other” and enter “Ukraine 2022.”

Updates and issues

What to do if you’re having issues signing in to your account

Always sign in to your account through the APR Portal page and not the IRCC secure account, which is for applicants.

Please note that users are sometimes redirected to the IRCC homepage when the transaction between GCKey and the APR Portal loads too slowly. If you’re redirected to the IRCC homepage, clear your browser history, cache and cookies and try again on the APR Portal page. If you clear your browser history, cache and cookies and still can’t access your APR Portal account, try logging in using a different browser (such as Edge, Chrome, Firefox or Safari).

If you’re still having technical issues with the APR Portal, contact us using the web form.

  • Under Type of application/enquiry, choose Technical difficulties from the drop-down menu.
  • Include the following details:
    • device you’re using (example: mobile phone, desktop computer, etc.)
    • browser you’re using (example: Edge, Chrome, Firefox or Safari)
    • date the issue started
    • brief description of the problem and steps taken to resolve the issue
    • screenshots showing the full browser window including
      • the website address field
      • the error messages you received
      • a date/time stamp
Forgot your username or password? You can reset your login details through the APR Portal.

To change your password, go to the sign-in page for GCKey through the APR Portal page and click “Forgot your password?” If you have lost your GCKey username, you will have to create a new GCKey. Click here for more information.

Create an account or sign in

Sign in using one of the credentials below. Through Sign-in Partner or GCKey, you will be automatically directed to your account.

Not sure how to sign in? Learn more about using Sign-In Partner and GCKey to access the APR portal.

Do not submit an online application if you or your client have already submitted a paper application. Duplicate applications will cause delays.

It takes up to 5 days for online applications to appear in your account

After we receive your application, it may take up to 5 days for you to see it in your account. We are working to shorten this wait time. If your application does not appear after 5 days, contact us and report a technical problem. This issue will not delay the processing of your application.

Use a Sign-In Partner

Continue to Sign-In Partner

  • Use the same sign-in information you use for other online services (for example, online banking).
  • None of your information will be shared with IRCC. Your Sign-In Partner will not know which government service you are using.
  • You will temporarily leave the Canada.ca website to use your Sign-In Partner.
View the full list of Sign-In Partners
  • Affinity Credit Union
  • Alberta Treasury Branches
  • BMO Financial Group
  • CIBC Canadian Imperial Bank of Commerce
  • Desjardins Group
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Tangerine
  • TD Bank Group

Use GCKey

Federal Court certifies Government of Canada privacy breach class action

If you received a Notice of Certification or have reason to believe that you were affected by a privacy breach with respect to your personal or financial information accessed through Government of Canada online accounts between March 1 and December 31, 2020, you may be eligible to participate in a class action lawsuit: Government of Canada privacy breach class action

We require multi-factor authentication for GCKey as of July 31, 2023

Since July 31, 2023, you need to set up multi-factor authentication if you’re

  • creating an account using GCKey
  • using GCKey to sign in to an existing account

Multi-factor authentication helps protect your identity and personal information when you access your account.

Continue to GCKey

  • Sign in with a GCKey user ID and password if you do not use one of the Sign-In Partners.
  • Register for a GCKey user ID and password if you do not have one.
You need a different GCKey for each portal to avoid issues with your account.

If you already have a GCKey for another portal (like the Employer Portal), create a new one to sign in to the APR Portal.

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